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Will my VoIP phone work if the power fails?

Date: April 21, 2008 posted by admin Comments: No Comments Tags: There is no tags

No –

A lot of ordinary phone need a separate power connection so they too would fail. As VoIP also relies on your internet connection, if your broadband router has no power, your phone won’t work either. You can set the system so external calls direct to your mobile or land line in these extreme situations.

This can be set up so in cases like this calls get forwarded to a mobile number instead.

What about my fax machine?

Date: April 21, 2008 posted by admin Comments: No Comments Tags: There is no tags

We do not recommend putting fax machines on VoIP lines and would suggest putting it on the PSTN line which hosts your ADSL and/or use our Fax2Email service.

Using an adaptor like the Linksys, does that mean my laptop doesn’t have to stay switched on, if I am using a broadband router?

Date: April 21, 2008 posted by admin Comments: No Comments Tags: There is no tags

Yes, that’s right.

Are the call charges from landline/mobile to VOIP noticeably different?

Date: April 21, 2008 posted by admin Comments: No Comments Tags: There is no tags

No, we provide a regular UK land line phone number, or you use your ported number, so people pay the same to call you.

If I move house or office, can I keep the same number/s?

Date: April 21, 2008 posted by admin Comments: No Comments Tags: There is no tags

Yes – once the number is ported to a voip operator like HULL VoIP, it can be used anywhere there is an internet connection.

Can I redirect VoIP calls to another phone number or Voicemail?

Date: April 21, 2008 posted by admin Comments: No Comments Tags: There is no tags

Yes. You just pay the cost of diverting (which is a standard outgoing call cost).

How many numbers do I need?

Date: April 21, 2008 posted by admin Comments: No Comments Tags: There is no tags

It depends on how many calls you expect to have at anyone time and whether you want more than one line out or in. One number gives you 2 calls, Two numbers gives you 4 calls either in or out and so on.

The extra number obtained to gain extra lines in or out doesn’t have to be used, the number only acts a mean to gain more lines.

What sort of new number can I have?

Date: April 21, 2008 posted by admin Comments: No Comments Tags: There is no tags

We provide a number in your local geographical area (01 or 02), or you can choose memorable number from £20 + VAT, with Gold Silver & Bronze costing more. We also provide Spanish numbers.

Do I have to have broadband to use it?

Date: April 21, 2008 posted by admin Comments: No Comments Tags: There is no tags

Ideally Yes, ISDN and dialup modem users may find the sound quality is much more variable. It’s important to make sure you are using the correct codec to compress the voice data if you are using a lower bandwidth line. g729a or GSM are codecs recommended for dial up and ISDN use.

On an ADSL line with 256k upstream, you can get 3 to 4 concurrent calls. When using our service in a busy office of up to 10 people, customers typically dedicate one broadband service to their phone provision.

Free Trial to see the benefits <<< more info

Date: April 21, 2008 posted by admin Comments: No Comments Tags: There is no tags

We have introduced a FREE trial offer that allows you to have a number and line rental for one month for free. All you have to do is add £10 call credit to make calls (free to receive)

This will help you to see the benefits of Hull Voip’s system and technology on offer.

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